BOSS monitors program continuous quality improvement of program and contract deliverables through a structured Quality Assurance process led by the BOSS Deputy Director of Housing, Operations, and Quality Assurance. The Deputy Director convenes twice monthly meetings of all Program Coordinators, where they review program data and reports as well as population or sector trends, assess progress meeting deliverables, solve problems, and address program or staff needs.

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For more information on BOSS QA policies and practices, contact Melvin Cowan, Deputy Director of Housing, Operations, and Quality Assurance, mcowan@self-sufficiency.org, 510-649-1930 x 1011.