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BOSS x East Bay Community Energy

What is AMP?  

AMP (Arrearage Management Program) is a debt forgiveness program, where forgiveness is tied to ongoing payments. 

How does it work?  

Customers are enrolled in AMP for 12 months. With each on-time payment of current bills, AMP will forgive 1/12 of the debt owed at the time of enrollment. After twelve on-time payments of monthly current charges, eligible debt will be forgiven up to $8,000.

Who can participate in AMP? Customers can participate if they: 

• Are enrolled in California Alternative Rates for Energy (CARE) or Family Electric Rate Assistance Program  (FERA). 

• Owe at least $500 or more on their gas and electric bill 

• Are more than 90 days past due. 

• Have been a PG&E customer for at least six months. 

• Have made at least one on-time payment in the past. 

• Not eligible: Net energy metering (NEM), master-metered customers and master-metered customers with sub-metered tenants are currently not eligible to participate in AMP. 


Can customers be removed from AMP after enrolling?

Yes, customers can be removed from AMP if they:

• Miss two payments in a row.  

• Miss three non-consecutive payments.  

All payments must be on-time and in full; partial payment counts as a missed payment.

How do customers participate?  

Call PG&E at 1-800-743-5000, to get started: 

• Step 1 : PG&E’s automated service will inform customers if they are eligible for AMP. The following information may be needed: 10- or 11-digit PG&E account number, street address, last four digits of social security number 

• Step 2: AMP eligible customers can apply by phone through PG&E’s automated enrollment service OR be transferred to a Customer Service Representative (CSR) to walk them through the program and  application process. 

• Step 3: Once approved, customers will receive a notification confirming their enrollment. 

The AMP Eligibility Partner Portal allows BOSS to check a customer’s eligibility in real time, bypassing the need in “Step 1” to call PG&E in order to confirm eligibility. Contact any BOSS Neighborhood Impact Hub for more information and to see if you're eligible. 

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